External Job Opportunity: Passenger Experience and Programs Officer at Victoria International Airport.
Victoria Airport Authority is looking for a regular full-time Passenger Experience and Programs Officer to help shape
exceptional, inclusive, and memorable experiences for everyone travelling through Victoria International Airport (YYJ).
In this dynamic role, you will lead and coordinate a diverse portfolio of programs and initiatives across the airport from
customer service, accessibility and wayfinding to passenger feedback, terminal amenities and special programs. Working
collaboratively across VAA and with airport and community partners, you will use passenger data and insights, industry
trends and best practices to identify opportunities and turn them into meaningful improvements.
This is an exciting opportunity for a customer-focused professional who brings strong project management and
analytical skills, creativity, collaboration and a passion for service. You’ll have the opportunity to lead a diverse portfolio
of programs, work with partners across the airport community and bring new ideas from concept through
implementation, making a visible impact on how passengers and visitors experience YYJ.
The Passenger Experience and Programs Officer is a unionized position and normally works a 37.5-hour work week
during regular administration office hours.
Learn more and apply: https://yyj.ca/en/careers-employment/working-at-yyj/